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  Daniel Acutt

  Sep 4, 2020 at 08:30 in London, United Kingdom

  Hi Ene Kukk the first level is Gaurav, then Jeremy if needed to be escalated.
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  Ene Kukk

  Sep 4, 2020 at 09:00 in Cambridge, UK

  Yes, then I have to turn to Jeremy, because someone has to deal with a situation that I can't be happy with.
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    Daniel Acutt

    Sep 4, 2020 at 09:39 in London, United Kingdom

    Hi Ene Kukk has your question not been resolved? You said we under paid you, but in the proof of payment we have paid more than the expected amount to cover exchange costs. is there anything further the challenge?
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    Ene Kukk

    Sep 4, 2020 at 13:13 in Cambridge, UK

    No, it's not.the statement how much you paid for the money transfer does not justify the fact that I was paid less. Money transfer fees must be paid by the transferor, not the recipient of the money. Why you use a bank that charges abnormally high transfer fees remains a matter for the Genius Group. But in this case, I have not received the agreed amount, which raises the question not only about money but also about reliability.
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  Daniel Acutt

  Sep 4, 2020 at 13:58 in London, United Kingdom

  I think that one incident doesnt concern reliability. its the consistent inability to perform that would reflect reliability. I see you have emailed Jeremy, but did not include Gaurav. I have included him and have asked him to send all the email comments added. He said that he has responded to every email with even offering solutions that have not been responded to, which is why I asked you to check your spam. this will be resolved without having to concern escalation. Next steps will be sent.

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